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Patient quotes

What patients say about IRIS health care professionals

"I just cried. I was just so relieved that somebody, that somebody just said something. And he [the GP] gave me the box of tissues and I just sat and cried and cried and cried. And he said, 'Tell me when you're ready.' And I poured it all out and that's when he said about [name of advocate educator]. He said, there is somebody out there to help me. I'm not on my own. And if I want help, it's there and not to be ashamed of it. Which I was, really ashamed of it. And he said, 'You're not on your own. We can get you this help.' And he did. He really did."

"When my GP asked, I felt that I was believed, that what was happening was affecting my health."

"He said well I think I could help you... I know someone who can help you. He gave me the number."

What patients say about the IRIS service

"It was somebody to unload off to. I didn't know what to expect but when I got here it was quite easy. It was easy to get on with her... I just unloaded all my stuff. Well, 20 odd, 29 years on her. I did. I needed somebody at that time because I was, I'll be honest, I was quite suicidal by that time."

"I have finally got my freedom back and am so happy to be making my own decisions, planning my own way in life. This is not just for me, it's for my children and women like me out there."

"Yeah. And immediately, I spent an hour with her. And when I left there, like every time I leave here, I just feel so lifted. Yes. Because I opened up, because I went to her because I was so scared of my own anger. Yes. I just thought, 'This is it. This is going to help.' And I smiled."

"Encouraging myself that I can do this... I feel empowered... I feel proud of me... thank you for believing in me."

"She really understood. But the main thing is, she listened to me."

"The first time I talked to her she made me feel a lot better straight away. I felt really a lot better. A lot of weight off my shoulder a lot of it all come out. I got out absolutely everything. Everything came out."

"I spoke to [name of advocate educator]. She called me like nearly every day. And that made me feel stronger and she’s such a nice person. And she told me what do I want? How do I feel? And she referred me to places that I asked her."

"Thank you for believing in me, you have given me back my life and I am so happy for that."